Accessibility Statement

Effective Date: August 6, 2026

HUGYOO believes that choosing and caring for hair should be understandable and accessible. We are working to improve the usability of hugyoohair.com for customers with different abilities, technologies and ways of navigating.

Accessibility is an ongoing practice rather than a one-time claim. We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a reference for our improvement work, but we do not represent that every page, feature or third-party service currently meets every success criterion.

What We Are Working to Support

Our accessibility work includes efforts to:

• Use a logical heading structure and clear page titles
• Provide descriptive text alternatives for meaningful images
• Maintain readable type, spacing and color contrast
• Support keyboard navigation and visible focus states
• Use descriptive links, labels and form instructions
• Avoid relying on color alone to communicate essential information
• Present product, sizing, shipping and return information in plain, structured language
• Support common screen sizes and browser zoom
• Review new content and important shopping flows as the store changes

Known Limitations

Some content or functionality may not yet provide an equivalent experience in every configuration. Possible limitations include older image assets without complete alternative text, complex menus or filters, embedded media, automated chat features, payment interfaces and third-party review, marketing or social-media components.

Third-party services are developed and controlled by their respective providers. We select and configure them with accessibility in mind where practical, but cannot directly control every part of their code or interface.

If a feature prevents you from obtaining product information, completing a purchase or requesting service, contact us. We will work with you to provide the information or a reasonable alternative method where possible.

Browsing Suggestions

The site is intended to work with current versions of major browsers and common assistive technologies. Keeping your browser and assistive software updated may improve compatibility. Browser zoom, text-size controls, keyboard navigation and built-in screen-reader tools may also help tailor the experience.

Accessibility Feedback

Email: support@hugyoohair.com

Please include, where possible:

• The page address or name
• What you were trying to do
• A description of the barrier or error
• Your device and browser
• The assistive technology used, if relevant
• Your preferred way to receive a response

You may send feedback at any time. We aim to acknowledge accessibility requests within 24 hours and will provide an update or practical alternative as soon as reasonably possible. More complex technical corrections may take longer to investigate and implement.

We welcome specific feedback because it helps us prioritize changes that improve the shopping experience in real use.

Ongoing Review

We review this statement and our accessibility priorities as content, technology and third-party services change. Material updates will be reflected on this page with a revised effective date.

HUGYOO is operated by Yoseen Hair Limited, FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21-25 CHEUNG SHA WAN ROAD, SHAM SHUI PO, KOWLOON, HONG KONG.